Does the 2 year warranty cover all items?
Does the 2 year warranty cover all items?
The warranty will not apply in the following circumstances:
- Item(s) damaged due to negligent maintenance;
- Item(s) altered by a third party;
- Invoice date was altered or made illegible;
- Item(s) damaged by improper or inaccurate use (e.g. by not following the instructions in the user manual);
- Item(s) damaged intentionally or due to gross negligence;
- Item(s) damaged by external factors such as adverse weather conditions (e.g. lightning strike);
- Item(s) became overheated after exposure to central heating or another heat source; or from using a higher wattage than advised;
- Item(s) damaged after exposure to moisture, extreme heat, extreme cold or sunlight;
- Any repair costs as a direct result of third-party damage will not be compensated including electrican fees;
- Non LED light bulbs are not included in the warranty.
If you require assistance or have questions, please contact us.
Contact us via:
- Email: [email protected]
- Call: +44 (0)20 3318 2395
We are available during the following opening hours:
Monday - Friday: 9am - 5pm