Identity

Name: Lamp en Licht Online B.V., acting under the name of "lampandlight.eu"
Business address: Smaragdweg 52, 5527 LB Hapert, Netherlands
Telephone number: 441145533125
Email address: [email protected]
CoC number: 67722415
VAT number: NL857149039B01

 

Prices and information

All the prices listed are inclusive of VAT and subject to obvious programming and typing errors. We are not liable for (colour) variations due to screen quality. The prices are exclusive of shipping costs. If any shipping costs are charged, this will be stated clearly and well before the agreement is concluded.

 

Performance of the agreement

Well before the agreement is concluded, information will be posted on the website which clearly describes the manner in which and the term within which the order will be delivered. Orders will in any case be delivered within 30 days. If certain goods cannot be delivered (on time), you will be informed of that. In such case, you can either agree to the new delivery date or the alternative offered, or terminate the agreement free of charge. We reserve the right not to deliver to specific locations or specific areas, should the transport need to go by sea, thereby incurring considerable transport costs.

 

Model Instructions on Withdrawal

Information on the Right of Withdrawal

You have the right to withdraw from this contract within 90 days without giving any reason. The withdrawal period will expire:

• in the case of a sales contract – after 90 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
• in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately – after 90 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us:

Name: Lamp en Licht Online B.V., acting under the name of "lampandlight.eu"
Business address: Smaragdweg 52, 5527 LB Hapert, Netherlands
Telephone number: +44 114 553 3125
Email address: [email protected]

You can declare your withdrawal in one of the following ways:

Via our online service portal

https://service.lampandlight.eu/s/returns

By submitting your withdrawal through the service portal, you do not need to upload or send the withdrawal form separately. Your registration in the portal constitutes the official exercise of your right of withdrawal. We will confirm receipt of your withdrawal on a durable medium (e.g. by e-mail) without delay.

By another unequivocal statement

For example, a letter sent by post or e-mail. You may use our attached model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Payment

The payment must be made using the payment method specified during the order process and – where applicable – on the website. If you fail to meet the payment obligation, we will inform you of this and allow you another 14 days to meet the payment obligation. If you fail to pay within this 14-day term, you will owe statutory interest on the amount owed and we will be entitled to charge any extrajudicial collection costs incurred to you.

A consolidated account of FittinQ B.V. (CoC 17208874, Smaragdweg 52, 5527 LB Hapert) is used for the collection of the payments.

 

Guarantee and conformity

When ordering from us, you are entitled to the statutory guarantee. We warrant that the goods meet the indicated specifications and the quality requirements that you may expect.

 

Complaints

If you have a complaint, please inform us as soon as possible (see the contact details above). We will handle your complaint as soon as possible, and you will receive a substantive reply within 14 days. If you are not satisfied with the handling of your complaint, you can submit it to a nationally recognized ADR body (Alternative Dispute Resolution). You can find the appropriate body via the EU portal Consumer Redress in the EU, where you can also find advice and assistance.

 

Final provisions

The agreement is subject to Dutch law. This choice of law is without prejudice to the protection you have pursuant to mandatory law in your residence. Insofar as mandatory law does not stipulate otherwise, any disputes ensuing from the agreement with you will be submitted to the competent Dutch court in the district in which we have our registered office.