Terms and conditions
Name: Lamp en Licht Online B.V., acting under the name of "lampandlight.eu"
Business address: Smaragdweg 52, 5527 LB Hapert, Netherlands
Telephone number: +44 (0)20 3318 2395
Email address: email@example.com
CoC number: 67722415
VAT number: NL857149039B01
Prices and information
All the prices listed are inclusive of VAT and subject to obvious programming and typing errors. We are not liable for (colour) variations due to screen quality. The prices are exclusive of shipping costs. If any shipping costs are charged, this will be stated clearly and well before the agreement is concluded.
Performance of the agreement
Well before the agreement is concluded, information will be posted on the website which clearly describes the manner in which and the term within which the order will be delivered. Orders will in any case be delivered within 30 days. If certain goods cannot be delivered (on time), you will be informed of that. In such case, you can either agree to the new delivery date or the alternative offered, or terminate the agreement free of charge.
Right of withdrawal
After you have received the goods or someone has received them on your behalf, you can revoke the agreement within , without having to provide reasons. To that end, you can make use of the model form for revocation, but you are not obliged to do so. In order to assess the goods properly, you may test them as you would in a physical store. If the assessment goes beyond what is required, you will be liable for any decrease in value this causes. If you comply with the requirements in this regard, the entire purchase price, including any shipping costs involved in sending the goods to you, will be refunded immediately, and within a maximum of 14 days. You must return the goods to us within 14 days of reporting the revocation. If you use the standard shipping method to return the goods to us, the costs of returning them will be at our expense.
The payment must be made using the payment method specified during the order process and – where applicable – on the website. If you fail to meet the payment obligation, we will inform you of this and allow you another 14 days to meet the payment obligation. If you fail to pay within this 14-day term, you will owe statutory interest on the amount owed and we will be entitled to charge any extrajudicial collection costs incurred to you.
Guarantee and conformity
When ordering from us, you are entitled to the statutory guarantee. We warrant that the goods meet the indicated specifications and the quality requirements that you may expect.
If you have a complaint, please inform us as soon as possible (see the contact details above). We will handle your complaint as soon as possible, and you will receive a substantive reply within 14 days. If you are not satisfied with the way your complaint was handled, you can also submit it to the European ODR Platform http://ec.europa.eu/consumers/odr/).
The agreement is subject to Dutch law. This choice of law is without prejudice to the protection you have pursuant to mandatory law in your residence. Insofar as mandatory law does not stipulate otherwise, any disputes ensuing from the agreement with you will be submitted to the competent Dutch court in the district in which we have our registered office.